Reference · FAQ
Frequently asked.
When can I order?[ + ][ − ]
Now. The range is live, published sample reports linked beside the relevant products. UK orders dispatched same day before 2pm, EU orders within one working day.
Are these products medicines?[ + ][ − ]
No. Nothing we sell is a licensed medicine, and we don't make medical or treatment claims. RU-58841 and pyrilutamide are sold strictly for laboratory research use. Published independent reports describe the submitted samples.
What do the concentration reports show?[ + ][ − ]
Published independent finished-solution assays report concentration in mg/mL for the named samples. RU-58841 sample 30582 assayed 55.08 mg/mL against a 50 mg/mL label claim; pyrilutamide sample 41276 assayed 5.26 mg/mL against 5 mg/mL.
How do I pay?[ + ][ − ]
Card (Visa, Mastercard, Amex) through our off-site processor. UK delivery addresses can also choose Fena Pay by bank or manual bank transfer. Manual transfer orders are dispatched after payment is matched; follow the checkout instructions and include your order reference.
How fast is delivery?[ + ][ − ]
UK orders placed before 2pm on a working day are dispatched the same day, tracked, with Royal Mail Tracked 24, delivered the next working day. EU orders ship tracked via Royal Mail International Tracked (2-7 working days depending on country). Free UK delivery on orders over £70. Free EU delivery over £120.
How are batches tested?[ + ][ − ]
Published Janoshik reports identify the tested sample and its assay.
Can I return an opened bottle?[ + ][ − ]
Tell us you wish to withdraw within 14 days of delivery. Contact support before returning an opened bottle: an exception for certain unsealed goods may apply. Faulty-goods rights remain unaffected.
Do you ship to the EU? Are there customs charges?[ + ][ − ]
Yes, we ship to all 27 EU countries. EU VAT is calculated and collected at checkout, so your parcel arrives cleared for delivery with no customs charges, handling fees, or 'pay on delivery' cards. The price you see at checkout is the total price you pay.
What if customs holds or seizes my parcel?[ + ][ − ]
We cover it. If an EU parcel is detained, refused entry, returned or seized by customs, send us the tracking page or the customs letter and we reship your order free of charge. If a reship cannot reach you, we refund in full, EU VAT included. The only condition is a correct delivery address.
Why amber glass?[ + ][ − ]
The compounds in our catalogue are photosensitive. Amber glass attenuates UV and short-wavelength visible light, extending the shelf life of the specimen.