Refund policy

We want you to be happy with your order. This policy sets out your rights to cancel, return, and obtain a refund, in addition to your statutory rights.

14-day right to cancel (change of mind)

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving your goods, for any reason. Items must be returned unused, in their original condition and packaging, with all accessories. You are responsible for return postage on change-of-mind returns.

Faulty or incorrect items

Under the Consumer Rights Act 2015, if an item is faulty, damaged on arrival, or not as described, you are entitled to a repair, replacement, or refund. Please contact us within 30 days of delivery. We will cover the cost of return postage for faulty or incorrect items.

How to return an item

Contact us with your order number and the reason for return, and we will provide return instructions. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 14 days. Original shipping charges are refundable only where the item is faulty or incorrect.

Exclusions

For hygiene and licensing reasons, software and digital products with broken seals, and items personalised or specially ordered for you, may not be eligible for a change-of-mind return unless faulty. This does not affect your statutory rights.